Solution / Support Portal
IntegratedSupport Portal
Manage all your locations, order equipment, and coordinate support from one powerful dashboard. Streamline operations and empower your team.
The Support Portal brings together everything you need to run a multi-location StreamVue deployment. From real-time system monitoring to equipment ordering and collaborative ticketing, every tool you need is in one place. Reduce overhead, improve response times, and give your team the visibility they need to succeed.
The Board
Everything You Need in One Place
A comprehensive platform for managing your entire StreamVue deployment
Inbox
02Multi-Location Dashboard
View and manage all your venues from a single unified interface. Track equipment status, content distribution, and system health across your entire network.
Equipment Requests and Returns
Request supply or demo kit, return a unit, and follow transfers between your sites, with every serialised unit and its service history on record.
In progress
02Collaborative Ticketing
Create, track, and resolve support tickets with your team. Full visibility and collaboration features ensure nothing falls through the cracks.
Team Management
Assign roles and permissions to team members. Control access levels and delegate responsibilities across your organisation.
Resolved
02Inventory Tracking
Monitor equipment lifecycle, warranty status, and replacement schedules. Get alerts before devices reach end-of-life.
Device Health
Where devices report in, see which are online, which have gone quiet, and what each last reported.
Ticketing
Collaborative Ticket System
Work together efficiently to resolve issues faster
Shared Inbox
All team members can view and respond to support requests
Smart Notifications
In-app and email notifications keep everyone informed
SLA Tracking
Monitor response and resolution times
Knowledge Base
Build institutional knowledge over time
Ticket Lifecycle
Simplified Support Workflow
From problem detection to resolution in five streamlined steps
- 01
Step 01
Monitor
The dashboard shows every site, the equipment at it, and open tickets
- 02
Step 02
Alert
Notifications when a ticket moves, a request is decided or a device goes quiet
- 03
Step 03
Ticket
Create support tickets with full context and assign to team members
- 04
Step 04
Collaborate
Team members work together to resolve issues with shared visibility
- 05
Step 05
Resolve
Track resolution, document solution, and close ticket with metrics
Procurement
Equipment Requests, Returns and Transfers
Request what you need against the site that needs it
Purchase Order
Priority
Supply and demo requests
Ask for catalogue items or not-for-resale demo kit against a site; availability shows on the request.
Returns and transfers
Return a unit for repair, or move kit between sites and companies, with the status visible at both ends.
Service history
Each unit keeps its service log, warranty and maintenance due dates, and where it has been.
Ecosystem
Comprehensive Integration
Deep integration with StreamVue ecosystem and your workflows
Equipment Management
Complete lifecycle tracking from purchase to deployment to replacement
- Request and return history
- Warranty and maintenance dates
- Service log per unit
- Transfers between sites
Access Control
Granular permissions ensure users see only what they need
- Role-based access
- Location restrictions
- Feature permissions
- Audit logging
Case Files
Real-World Impact
See how organisations use the portal to transform operations
FILE / RTL-0050
Multi-Location Retail
A retail chain with 50 locations manages all displays, orders replacements for damaged units, and coordinates support across regional teams.
Outcome
One view of every site, one place for every request
FILE / RSG-0214
Restaurant Groups
A restaurant franchise uses the portal to standardise content across locations, track equipment warranties, and handle support tickets from individual managers.
Outcome
Centralised control, consistent branding, streamlined operations
FILE / HCN-0381
Healthcare Network
A hospital system manages digital signage across multiple facilities, coordinates IT support tickets, and maintains inventory of all display hardware.
Outcome
Complete visibility, proactive maintenance, efficient resource allocation
Status / Resolved
Ready to Streamline Your Operations?
The Support Portal is included with all StreamVue deployments. Start managing smarter today.